1. Overview
At WinRupee, we treat your privacy as seriously as we treat your security. This Privacy Policy explains in plain language how WinRupee collects, processes, stores, and protects your personal information when you use our website at winrupee.biz and all associated services — including live casino, jackpot slots, Aviator game, football betting, roulette, Andar Bahar, and all other features available to our Pakistani players.
This policy applies to all registered users, visitors browsing our platform, and anyone who interacts with WinRupee through any channel including live chat, email, or social media. By creating an account on WinRupee or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
WinRupee will never sell, rent, or trade your personal data to any third party for their own marketing purposes. Full stop. Your data is used only to provide you with the best possible gaming experience.
256-bit SSL Encryption
Every piece of data exchanged between your device and our servers is encrypted with bank-grade SSL technology.
No Data Selling
WinRupee will never sell, rent, or share your personal information with advertisers or data brokers.
You Stay in Control
You can access, update, or request deletion of your personal data at any time by contacting our support team.
2. What Personal Data We Collect
WinRupee collects personal data only to the extent necessary to provide you with a safe, legal, and enjoyable gaming experience. The information we collect falls into three broad categories:
2.1 Information You Provide to Us
When you register for a WinRupee account or interact with our platform, you provide us with:
- Full name as it appears on your government-issued ID
- Date of birth (used for age verification)
- Pakistani CNIC number
- Email address and mobile phone number
- Residential address (city, province, postal code)
- Payment information — wallet IDs for Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank account details, or Visa/Mastercard card details (card numbers are never stored directly on WinRupee servers)
- Documents submitted for KYC verification — copies of CNIC, proof of address, or payment method proof
- Any information you share when contacting our support team via live chat or email
2.2 Data Collected Automatically
When you browse or use the WinRupee platform, we automatically collect certain technical and behavioural data:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and navigation paths
- Game sessions — games played, bets placed, wins and losses
- Login timestamps and session durations
- Referral source — how you arrived at WinRupee (e.g., search engine, direct link)
2.3 Data from Third Parties
In certain circumstances, WinRupee may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud detection signals from payment processors, and in rare cases, information from regulatory or law enforcement authorities pursuant to a lawful request.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, CNIC, date of birth | You (registration & KYC) |
| Contact Data | Email, phone, address | You (registration) |
| Financial Data | Wallet IDs, bank details | You (deposits/withdrawals) |
| Technical Data | IP address, device info | Automatic collection |
| Usage Data | Games played, session logs | Automatic collection |
| Verification Data | KYC check results | Third-party KYC providers |
3. How We Use Your Personal Data
WinRupee processes your personal data only when we have a clear, legitimate reason to do so. Here is how we use the information we hold about you:
- Account creation and management: To register your account, verify your identity, maintain your player profile, and process your login securely.
- Processing transactions: To handle deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments — safely and efficiently.
- Delivering our services: To provide access to all WinRupee games, sports betting markets, bonuses, and promotional offers.
- Customer support: To respond to your queries, resolve disputes, and ensure your experience on WinRupee is smooth and satisfactory.
- Compliance and legal obligations: To fulfil Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory requirements. WinRupee is required by our operating licence to verify player identities and monitor transactions.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access.
- Responsible gaming: To monitor gaming behaviour for signs of problem gambling and reach out proactively where appropriate.
- Platform improvement: To analyse aggregated usage data so we can improve our games, interface, and overall player experience.
- Marketing communications: To send you relevant promotions and offers — only if you have opted in to receive marketing emails. You can unsubscribe at any time.
We do not use automated decision-making or profiling to make decisions that have a significant legal or similarly significant effect on you without human review.
4. Sharing Your Data
WinRupee does not sell your personal data. We share your information only in the limited circumstances described below, and always with appropriate contractual protections in place:
- Payment processors: When you make a deposit or withdrawal, your payment details are shared with the relevant provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or Visa/Mastercard — solely to process the transaction.
- Game software providers: Our third-party game developers and live casino suppliers receive technical session data to enable gameplay. They do not receive your full identity or payment information.
- KYC and fraud detection services: We share identity documents and device data with specialist providers to verify your identity and detect fraud. These partners are contractually bound to use data only for the specified purpose.
- Legal and regulatory authorities: WinRupee may be required to disclose your information to law enforcement agencies, financial intelligence units, or regulatory bodies if required by a lawful order or legal obligation.
- Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance.
WinRupee will never share your data with advertising networks, data brokers, or any company for their own marketing use. If a third party needs your data to serve you, they work under strict data processing agreements.
Transparent Cookie Use
We use only essential and analytical cookies. No tracking cookies are placed for advertising. You control your cookie preferences in your browser settings.
Clear Data Retention
We keep your data only as long as necessary — typically five years after account closure to meet legal obligations, then it is securely deleted.
5. Cookies and Tracking Technologies
WinRupee uses cookies and similar tracking technologies to make our platform work properly, understand how players use it, and improve your experience. A cookie is a small text file stored on your device when you visit our website.
Types of Cookies We Use
- Essential cookies: Required for the WinRupee website to function. These enable login sessions, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without losing access to the site.
- Analytics cookies: Help us understand how players navigate WinRupee — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
- Functional cookies: Remember your settings such as language preference, preferred payment method, or last visited game category to make your next visit smoother.
WinRupee does not use third-party advertising cookies or behavioural targeting cookies. You can manage or delete cookies through your browser settings at any time. Deleting essential cookies will log you out of your WinRupee account and may affect platform functionality.
6. How We Protect Your Data
WinRupee employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:
- 256-bit SSL/TLS encryption on all data in transit between your browser and our servers
- AES-256 encryption for sensitive data stored in our databases, including CNIC numbers and payment details
- Two-factor authentication (2FA) available for all player accounts — we strongly recommend enabling this in your account settings
- Regular third-party security audits and penetration testing conducted by independent cybersecurity specialists
- Role-based access controls ensuring that only authorised WinRupee employees can access player data, and only to the extent required for their job
- Secure data centres with physical access controls, redundant systems, and 24/7 monitoring
Despite our best efforts, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your WinRupee account and to never share your login credentials with anyone. If you suspect any unauthorised activity on your account, contact our support team immediately at support@winrupee.biz.
7. How Long We Keep Your Data
WinRupee retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
- Active accounts: We retain all account data while your WinRupee account remains open and active.
- Closed accounts: Following account closure, we retain your identity data, transaction history, and KYC documents for a minimum of five years to comply with anti-money laundering (AML) regulations.
- Marketing data: If you have opted in to receive marketing communications, your email address is retained until you unsubscribe, after which it is removed from our marketing lists within 30 days.
- Support records: Chat logs and email correspondence with our support team are retained for three years for quality assurance and dispute resolution purposes.
- Technical logs: Server and access logs are retained for 12 months and then deleted.
Once retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.
8. Your Privacy Rights
As a WinRupee player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@winrupee.biz. We will respond to all legitimate requests within 30 days.
Please note that some requests may be limited where WinRupee is required by law to retain certain data — for example, transaction records required for AML compliance cannot be deleted upon request. In such cases, we will explain the specific legal basis for retaining the data.
9. Protection of Minors
WinRupee is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, anyone under the age of 18. During registration and KYC verification, we take robust steps to confirm the age of all players.
If we become aware that a user under the age of 18 has created an account and provided personal data, we will immediately suspend that account, delete all associated personal data, and refund any remaining balance to the payment method used. If you believe a minor has registered on WinRupee, please contact us immediately at support@winrupee.biz.
If you are a parent or guardian and are concerned that a child in your household may be accessing WinRupee, we recommend using parental control software and keeping your WinRupee login credentials strictly private.
10. Updates to This Privacy Policy
WinRupee may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify all registered players by email and display a prominent notice on the WinRupee website at least 7 days before the changes come into effect.
The "Last Updated" date shown at the top of this page will always reflect when the most recent revision was made. We encourage you to review this policy periodically so you are always informed about how WinRupee handles your personal data.
Your continued use of WinRupee following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you have objections to any changes, please contact us before the effective date or close your account.
11. Contact Our Privacy Team
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how WinRupee handles your personal information, our team is ready to help.
- Email: support@winrupee.biz — mark the subject line "Privacy Request" for faster routing
- Live Chat: Available on the WinRupee website 24 hours a day, 7 days a week
- Response time: We will acknowledge your request within 72 hours and resolve it within 30 calendar days
For concerns related to responsible gaming and player protection tools, please also visit our Responsible Gaming page.